Return Policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in proper condition, and in its original packaging. You’ll also need the receipt or proof of purchase, and a well-shot video of opening the package showing the item and its condition.
To start a return, you can contact us at support@timetreestore.com or call us at +918169502748.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that a return shipping fee of ₹100 will be deducted from the refund amount for any return initiated by the customer.
You can always contact us for any return questions at support@timetreestore.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We also cannot accept returns for items damaged after use.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping Cost
We strive to provide the best shopping experience for our customers, including a hassle-free return process. Please note that a return shipping fee of ₹100 will be deducted from the refund amount for any return initiated by the customer. This fee helps us cover the cost of processing returns and ensuring that we can continue to offer competitive pricing and high-quality service.
Should you have any questions or need further assistance regarding our return policy, please feel free to contact our customer support team. We are here to help!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at timetreemedia@gmail.com.
Cancellation Policy
If you need to cancel your order, please contact us immediately at support@timetreestore.com or call us at +918169502748. Orders can only be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.
If your cancellation request is received and processed before the order is shipped, we will cancel the order and issue a full refund to your original payment method. The refund process may take up to 10 business days.
Should you have any questions or need further assistance regarding our cancellation policy, please feel free to contact our customer support team. We are here to help!
Thank you for shopping with Time Tree!
