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Frequently Asked Questions
Q1 : Can I change or cancel my order after placing it?
Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer service team at support@timetreestore.com or call +918169502748 as soon as possible with your order number to request changes or cancellations.
Q2 : What is your return policy?
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. The item must be in the same condition that you received it, unused, in proper condition, and in its original packaging. You’ll also need the receipt or proof of purchase and a well-shot video of opening the package showing the item and its condition.
Q3 : Will I have to pay for return shipping?
Yes, a return shipping fee of ₹100 will be deducted from the refund amount for any return initiated by the customer. If the return is due to a mistake on our part (e.g., wrong item, defective product), we will cover the return shipping costs.
Q4 : How long does it take to process a refund?
Refunds are processed within 10 business days after we receive and inspect the returned item. You will receive a confirmation email once your refund has been issued. If more than 15 business days have passed since we’ve approved your return, please contact us at support@timetreestore.com.
Q5 : Can I exchange an item?
Yes, you can exchange an item within 5 days of delivery. Contact our customer service team at support@timetreestore.com or call +918169502748 with your order number and the details of the item you wish to exchange. We will assist you with the process.
Q6 : Will I get post delivery service or will you guys disappear after I accept the order
We pride ourselves on excellent post-delivery service. If you have any issues or concerns after receiving your order, our customer service team is available to assist you at support@timetreestore.com or call +918169502748. We offer support for product usage, troubleshooting, and any other inquiries you may have to ensure your complete satisfaction.
Q7 : What happens if I am not available to receive my delivery?
If you are not available to receive your delivery, our courier partner will leave a notification and attempt to redeliver the package. If the second delivery attempt is also unsuccessful, the package will be returned to us. You can then arrange for a new delivery or pick up the package from a designated location.
Q8 : How can I find out about upcoming sales and promotions?
To stay informed about our upcoming sales and promotions, you can subscribe to our newsletter. By signing up, you'll receive exclusive updates on discounts, special offers, and new product launches directly in your inbox. Additionally, you can follow us on our social media channels for the latest news and deals.
Customer Reviews
Based on 9 reviews
78%
(7)
22%
(2)
0%
(0)
0%
(0)
0%
(0)
A
ust got it randomly, wasn’t sure if it’ll be good. but using it for 10 days now – no leaks, easy flow change, works.
V
Plug and play type. No tools needed. Instructions clear thein.
S
Description mein jo likha tha, wahi mila. Na zyada drama, na fake promise. Good job Time Tree.Isse pehle kabhi naam bhi nahi suna tha Time Tree ka, but delivery & quality dono acchi lagi.Looks better than I expected. Doesn’t look cheap at all.
R
Description mein jo likha tha, wahi mila. Na zyada drama, na fake promise. Good job Time Tree
D
Faucet is working well. Modes are helpful. Box was a bit damaged but product was fine. So no complaints.
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