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Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer service team at support@timetreestore.com or call +918169502748 as soon as possible with your order number to request changes or cancellations.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. The item must be in the same condition that you received it, unused, in proper condition, and in its original packaging. You’ll also need the receipt or proof of purchase and a well-shot video of opening the package showing the item and its condition.
Yes, a return shipping fee of ₹100 will be deducted from the refund amount for any return initiated by the customer. If the return is due to a mistake on our part (e.g., wrong item, defective product), we will cover the return shipping costs.
Refunds are processed within 10 business days after we receive and inspect the returned item. You will receive a confirmation email once your refund has been issued. If more than 15 business days have passed since we’ve approved your return, please contact us at support@timetreestore.com.
Yes, you can exchange an item within 5 days of delivery. Contact our customer service team at support@timetreestore.com or call +918169502748 with your order number and the details of the item you wish to exchange. We will assist you with the process.
We pride ourselves on excellent post-delivery service. If you have any issues or concerns after receiving your order, our customer service team is available to assist you at support@timetreestore.com or call +918169502748. We offer support for product usage, troubleshooting, and any other inquiries you may have to ensure your complete satisfaction.
If you are not available to receive your delivery, our courier partner will leave a notification and attempt to redeliver the package. If the second delivery attempt is also unsuccessful, the package will be returned to us. You can then arrange for a new delivery or pick up the package from a designated location.
To stay informed about our upcoming sales and promotions, you can subscribe to our newsletter. By signing up, you'll receive exclusive updates on discounts, special offers, and new product launches directly in your inbox. Additionally, you can follow us on our social media channels for the latest news and deals.
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